:root{--bg-primary: #0a1323;--bg-secondary: #0d1930;--bg-card: #13213c;--bg-card-hover: #182a4a;--bg-elevated: #1c3055;--bg-modal: #0f1c33;--bg-input: #08101f;--border-subtle: rgba(255,255,255,.08);--border-medium: rgba(255,255,255,.14);--border-bright: rgba(255,255,255,.22);--text-primary: #ffffff;--text-secondary: rgba(255,255,255,.7);--text-muted: rgba(255,255,255,.5);--text-dim: rgba(255,255,255,.3);--accent-blue: #3a77ff;--accent-blue-glow: rgba(58,119,255,.25);--accent-purple: #7c3aed;--accent-purple-glow: rgba(124,58,237,.2);--accent-emerald: #34a853;--accent-emerald-glow: rgba(52,168,83,.2);--accent-amber: #fbbc04;--accent-amber-glow: rgba(251,188,4,.2);--accent-rose: #ea4335;--accent-rose-glow: rgba(234,67,53,.2);--accent-cyan: #06b6d4;--accent-cyan-glow: rgba(6,182,212,.2);--accent-indigo: #6366f1;--accent-orange: #ff8b5f;--pill-active: #065f46;--pill-active-text: #6ee7b7;--pill-inactive: #7f1d1d;--pill-inactive-text: #fca5a5;--pill-freemium: #1e3a5f;--pill-freemium-text: #7dd3fc;--pill-premium: #4c1d95;--pill-premium-text: #c4b5fd;--pill-advance: #713f12;--pill-advance-text: #fde68a;--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-xl: 18px;--radius-full: 9999px;--shadow-card: 0 4px 24px rgba(0,0,0,.3);--shadow-elevated: 0 8px 40px rgba(0,0,0,.45);--shadow-glow-blue: 0 0 30px rgba(58,119,255,.15);--transition-fast: .15s cubic-bezier(.4,0,.2,1);--transition-normal: .25s cubic-bezier(.4,0,.2,1);--transition-slow: .4s cubic-bezier(.4,0,.2,1);--font: "Inter", -apple-system, BlinkMacSystemFont, sans-serif}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px;scroll-behavior:smooth}body{font-family:var(--font);background:var(--bg-primary);color:var(--text-primary);line-height:1.6;min-height:100vh}a{color:var(--accent-blue);text-decoration:none}a:hover{text-decoration:underline}button{font-family:var(--font);cursor:pointer;border:none;background:none;color:inherit}input,select,textarea{font-family:var(--font)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}#app{display:flex;flex-direction:column;min-height:100vh}.topnav{position:sticky;top:0;z-index:100;display:flex;align-items:center;justify-content:space-between;padding:0 24px;height:60px;background:#0d1930d9;-webkit-backdrop-filter:blur(20px) saturate(1.4);backdrop-filter:blur(20px) saturate(1.4);border-bottom:1px solid var(--border-subtle)}.topnav-brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:1.15rem;letter-spacing:-.02em}.topnav-brand .logo-icon{width:32px;height:32px;border-radius:var(--radius-sm);background:linear-gradient(135deg,var(--accent-blue),var(--accent-purple));display:flex;align-items:center;justify-content:center;font-weight:800;font-size:.85rem;color:#fff}.topnav-links{display:flex;align-items:center;gap:2px;list-style:none}.topnav-links li{position:relative}.topnav-links a,.topnav-links .nav-dropdown-trigger{display:flex;align-items:center;gap:5px;padding:8px 14px;border-radius:var(--radius-sm);font-size:.9rem;font-weight:500;color:var(--text-secondary);transition:all var(--transition-fast);cursor:pointer;text-decoration:none}.topnav-links a:hover,.topnav-links .nav-dropdown-trigger:hover,.topnav-links a.active,.topnav-links .nav-dropdown-trigger.active{color:var(--text-primary);background:#ffffff0f}.topnav-links a.active{background:var(--accent-blue-glow);color:var(--accent-blue)}.nav-dropdown-menu{display:none;position:absolute;top:100%;left:0;min-width:200px;padding:6px;background:var(--bg-elevated);border:1px solid var(--border-medium);border-radius:var(--radius-md);box-shadow:var(--shadow-elevated);z-index:200}.nav-dropdown-menu.open{display:block}.nav-dropdown-menu a{display:block;padding:8px 12px;border-radius:var(--radius-sm);color:var(--text-secondary);font-size:.85rem}.nav-dropdown-menu a:hover{background:#ffffff0f;color:var(--text-primary);text-decoration:none}.nav-dropdown-menu a.disabled{opacity:.4;cursor:not-allowed;pointer-events:none}.topnav-right{display:flex;align-items:center;gap:12px}.admin-chip{display:flex;align-items:center;gap:8px;padding:4px 12px 4px 4px;background:#ffffff0d;border-radius:var(--radius-full);font-size:.82rem;color:var(--text-secondary)}.admin-avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,var(--accent-purple),var(--accent-blue));display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.75rem;color:#fff}.breadcrumbs{display:flex;align-items:center;gap:6px;padding:10px 28px;font-size:.82rem;color:var(--text-muted);border-bottom:1px solid var(--border-subtle)}.breadcrumbs span{color:var(--text-dim)}.breadcrumbs a{color:var(--text-muted)}.breadcrumbs a:hover{color:var(--text-primary)}.main-content{flex:1;padding:24px 28px 40px;max-width:1440px;margin:0 auto;width:100%}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;gap:16px;flex-wrap:wrap}.page-header h1{font-size:1.6rem;font-weight:700;letter-spacing:-.03em}.page-header .subtitle{font-size:.9rem;color:var(--text-secondary);margin-top:2px}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:var(--radius-sm);font-size:.85rem;font-weight:600;transition:all var(--transition-fast)}.btn:disabled{opacity:.45;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg,var(--accent-blue),#0b5fff);color:#fff;box-shadow:0 2px 8px #3a77ff4d}.btn-primary:hover:not(:disabled){box-shadow:0 4px 16px #3a77ff73;transform:translateY(-1px)}.btn-secondary{background:#ffffff0f;color:var(--text-secondary);border:1px solid var(--border-medium)}.btn-secondary:hover:not(:disabled){background:#ffffff1a;color:var(--text-primary)}.btn-danger{background:#f43f5e26;color:var(--accent-rose);border:1px solid rgba(244,63,94,.3)}.btn-danger:hover:not(:disabled){background:#f43f5e40}.btn-sm{padding:5px 10px;font-size:.8rem}.btn-icon{width:32px;height:32px;padding:0;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;background:#ffffff0a;color:var(--text-muted)}.btn-icon:hover:not(:disabled){background:#ffffff1a;color:var(--text-primary)}.pill{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:var(--radius-full);font-size:.75rem;font-weight:600;letter-spacing:.02em}.pill-active{background:var(--pill-active);color:var(--pill-active-text)}.pill-inactive{background:var(--pill-inactive);color:var(--pill-inactive-text)}.pill-freemium{background:var(--pill-freemium);color:var(--pill-freemium-text)}.pill-premium{background:var(--pill-premium);color:var(--pill-premium-text)}.pill-advance{background:var(--pill-advance);color:var(--pill-advance-text)}.pill-role{background:#6366f126;color:#a5b4fc}.pill-category{background:#06b6d426;color:#67e8f9}.pill-priority-high,.pill-priority-critical{background:#f43f5e26;color:#fda4af}.pill-priority-medium{background:#f59e0b26;color:#fcd34d}.pill-priority-low{background:#10b98126;color:#6ee7b7}.pill-status-submitted,.pill-status-open{background:#3a77ff26;color:#a8c3ff}.pill-status-inprogress,.pill-status-investigating{background:#f59e0b26;color:#fcd34d}.pill-status-closed,.pill-status-resolved{background:#64748b26;color:#94a3b8}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:16px;margin-bottom:28px}.kpi-tile{position:relative;overflow:hidden;padding:18px;border-radius:var(--radius-lg);background:var(--bg-card);border:1px solid var(--border-subtle);transition:all var(--transition-normal)}.kpi-tile:hover{border-color:var(--border-medium);transform:translateY(-2px);box-shadow:var(--shadow-card)}.kpi-tile:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;border-radius:var(--radius-lg) var(--radius-lg) 0 0}.kpi-tile[data-color=blue]:before{background:var(--accent-blue)}.kpi-tile[data-color=purple]:before{background:var(--accent-purple)}.kpi-tile[data-color=emerald]:before{background:var(--accent-emerald)}.kpi-tile[data-color=amber]:before{background:var(--accent-amber)}.kpi-tile[data-color=rose]:before{background:var(--accent-rose)}.kpi-tile[data-color=cyan]:before{background:var(--accent-cyan)}.kpi-tile[data-color=indigo]:before{background:var(--accent-indigo)}.kpi-icon{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:1.1rem;margin-bottom:12px}.kpi-tile[data-color=blue] .kpi-icon{background:var(--accent-blue-glow);color:var(--accent-blue)}.kpi-tile[data-color=purple] .kpi-icon{background:var(--accent-purple-glow);color:var(--accent-purple)}.kpi-tile[data-color=emerald] .kpi-icon{background:var(--accent-emerald-glow);color:var(--accent-emerald)}.kpi-tile[data-color=amber] .kpi-icon{background:var(--accent-amber-glow);color:var(--accent-amber)}.kpi-tile[data-color=rose] .kpi-icon{background:var(--accent-rose-glow);color:var(--accent-rose)}.kpi-tile[data-color=cyan] .kpi-icon{background:var(--accent-cyan-glow);color:var(--accent-cyan)}.kpi-tile[data-color=indigo] .kpi-icon{background:#6366f133;color:var(--accent-indigo)}.kpi-value{font-size:1.8rem;font-weight:800;line-height:1.1;letter-spacing:-.04em}.kpi-label{font-size:.8rem;color:var(--text-secondary);margin-top:4px;font-weight:500}.kpi-tile.critical:before{background:var(--accent-rose)}.kpi-tile.critical{border-color:#f43f5e4d}.chart-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(380px,1fr));gap:20px;margin-bottom:28px}.chart-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px}.chart-card h3{font-size:.95rem;font-weight:600;margin-bottom:16px}.bar-chart{display:flex;flex-direction:column;gap:10px}.bar-row{display:flex;align-items:center;gap:10px}.bar-label{width:130px;font-size:.8rem;color:var(--text-secondary);text-align:right;flex-shrink:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bar-track{flex:1;height:24px;background:#ffffff0a;border-radius:var(--radius-sm);overflow:hidden;position:relative}.bar-fill{height:100%;border-radius:var(--radius-sm);transition:width .8s cubic-bezier(.25,.8,.25,1);display:flex;align-items:center;padding-left:8px;font-size:.75rem;font-weight:600;color:#fff;min-width:fit-content}.bar-fill.blue{background:linear-gradient(90deg,var(--accent-blue),#5c8cff)}.bar-fill.purple{background:linear-gradient(90deg,var(--accent-purple),#a78bfa)}.bar-fill.emerald{background:linear-gradient(90deg,var(--accent-emerald),#34d399)}.bar-fill.amber{background:linear-gradient(90deg,var(--accent-amber),#fbbf24)}.bar-fill.rose{background:linear-gradient(90deg,var(--accent-rose),#fb7185)}.table-container{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden}.table-scroll{overflow-x:auto}.table-toolbar{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--border-subtle);flex-wrap:wrap;gap:10px}.table-toolbar .search-box{display:flex;align-items:center;gap:8px;padding:6px 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var(--border-subtle);font-size:.82rem;color:var(--text-muted);flex-wrap:wrap;gap:8px}.pagination-controls{display:flex;align-items:center;gap:4px}.empty-state{padding:40px 20px;text-align:center;color:var(--text-dim);font-size:.9rem}.company-cell{display:flex;align-items:center;gap:10px}.company-logo{width:34px;height:34px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;color:#fff;flex-shrink:0}.stats-drawer{padding:14px 16px;background:#ffffff05}.stats-drawer-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.stats-drawer-item{text-align:center;padding:10px;background:var(--bg-input);border-radius:var(--radius-sm)}.stats-drawer-item .value{font-size:1.3rem;font-weight:700}.stats-drawer-item .label{font-size:.75rem;color:var(--text-muted);margin-top:2px}.tab-strip{display:flex;gap:2px;padding:0;margin-bottom:20px;border-bottom:1px solid var(--border-subtle);overflow-x:auto}.tab-strip button{padding:10px 18px;font-size:.88rem;font-weight:500;color:var(--text-muted);border-bottom:2px solid transparent;transition:all var(--transition-fast);white-space:nowrap}.tab-strip button:hover{color:var(--text-secondary)}.tab-strip button.active{color:var(--accent-blue);border-bottom-color:var(--accent-blue)}.tab-panel{display:none}.tab-panel.active{display:block}.role-tab-strip{display:flex;gap:4px;padding:0;margin-bottom:16px;overflow-x:auto;flex-wrap:nowrap}.role-tab-strip button{padding:6px 14px;border-radius:var(--radius-full);font-size:.82rem;font-weight:500;background:#ffffff0a;color:var(--text-muted);white-space:nowrap;transition:all var(--transition-fast)}.role-tab-strip button:hover{background:#ffffff14;color:var(--text-secondary)}.role-tab-strip button.active{background:var(--accent-blue-glow);color:var(--accent-blue)}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:18px}.form-group{display:flex;flex-direction:column;gap:5px}.form-group.full-width{grid-column:1 / -1}.form-group label{font-size:.82rem;font-weight:600;color:var(--text-secondary)}.form-group input,.form-group select,.form-group textarea{padding:9px 12px;border-radius:var(--radius-sm);background:var(--bg-input);border:1px solid var(--border-subtle);color:var(--text-primary);font-size:.88rem;outline:none;transition:border-color var(--transition-fast)}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--accent-blue)}.form-group textarea{resize:vertical;min-height:80px}.password-input-wrap{position:relative;display:flex}.password-input-wrap input{flex:1;padding-right:40px}.password-toggle-btn{position:absolute;right:4px;top:50%;transform:translateY(-50%);width:30px;height:30px;display:flex;align-items:center;justify-content:center;background:transparent;border:none;cursor:pointer;font-size:1rem;color:var(--text-dim);line-height:1;padding:0}.password-toggle-btn:hover{color:var(--text-primary)}.form-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:24px}.form-hint{font-size:.78rem;color:var(--text-dim);margin-top:4px}.form-error{font-size:.78rem;color:#fda4af;margin-top:4px}.phone-input{display:flex;gap:8px}.phone-input select{flex:0 0 auto;width:120px}.phone-input input{flex:1;min-width:0}.permission-hint{font-size:.78rem;color:var(--text-dim);font-family:monospace}.checkbox-pill-group{display:flex;flex-wrap:wrap;gap:8px}.checkbox-pill{display:flex;align-items:center;gap:4px;padding:4px 10px;border-radius:var(--radius-full);background:#ffffff0a;font-size:.82rem;cursor:pointer;border:1px solid transparent}.checkbox-pill.selected{background:var(--accent-blue);color:#fff;border-color:var(--accent-blue)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:500;display:flex;align-items:center;justify-content:center}.modal{width:680px;max-width:92vw;max-height:85vh;background:var(--bg-modal);border:1px solid var(--border-medium);border-radius:var(--radius-xl);box-shadow:var(--shadow-elevated);display:flex;flex-direction:column;animation:modalIn .3s cubic-bezier(.175,.885,.32,1.275)}@keyframes modalIn{0%{opacity:0;transform:scale(.9) translateY(20px)}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:18px 24px;border-bottom:1px solid var(--border-subtle)}.modal-header h2{font-size:1.1rem;font-weight:700}.modal-body{flex:1;overflow-y:auto;padding:20px 24px}.modal-footer{display:flex;align-items:center;justify-content:flex-end;gap:10px;padding:14px 24px;border-top:1px solid var(--border-subtle)}.perm-module{margin-bottom:12px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);overflow:hidden}.perm-module-header{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:#ffffff08;cursor:pointer;-webkit-user-select:none;user-select:none;transition:background var(--transition-fast)}.perm-module-header:hover{background:#ffffff0f}.perm-module-left{display:flex;align-items:center;gap:10px}.perm-module-left input[type=checkbox]{accent-color:var(--accent-blue);width:16px;height:16px}.perm-module-name{font-weight:600;font-size:.9rem}.perm-module-counter{font-size:.78rem;color:var(--text-muted);font-weight:500;padding:2px 8px;background:#ffffff0d;border-radius:var(--radius-full)}.perm-module-counter.full{color:var(--accent-emerald);background:var(--accent-emerald-glow)}.perm-chevron{font-size:.8rem;color:var(--text-dim);transition:transform var(--transition-fast)}.perm-module.expanded .perm-chevron{transform:rotate(90deg)}.perm-list{display:none;padding:6px 14px 14px;flex-direction:column;gap:6px}.perm-module.expanded .perm-list{display:flex}.perm-item{display:flex;align-items:center;gap:10px;padding:6px 8px;border-radius:var(--radius-sm);transition:background var(--transition-fast)}.perm-item:hover{background:#ffffff08}.perm-item input[type=checkbox]{accent-color:var(--accent-blue);width:15px;height:15px}.perm-item label{font-size:.85rem;color:var(--text-secondary);cursor:pointer;flex:1}.perm-item input:checked+label{color:var(--text-primary)}.catalog-group{margin-bottom:24px}.catalog-group-header{display:flex;align-items:center;gap:8px;padding:8px 0;margin-bottom:8px;font-size:.95rem;font-weight:700;border-bottom:1px solid var(--border-subtle)}.catalog-group-header .group-dot{width:8px;height:8px;border-radius:50%}.tickets-layout{display:grid;grid-template-columns:220px 340px 1fr;height:560px;border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden;background:var(--bg-card)}.tickets-sidebar{padding:14px;border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;gap:14px;overflow-y:auto}.filter-section{display:flex;flex-direction:column;gap:6px}.filter-section .filter-title{font-size:.75rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em}.filter-option{display:flex;align-items:center;justify-content:space-between;padding:6px 10px;border-radius:var(--radius-sm);font-size:.85rem;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.filter-option:hover{background:#ffffff0d}.filter-option.active{background:var(--accent-blue-glow);color:var(--accent-blue)}.filter-option .count{font-size:.78rem;color:var(--text-dim)}.filter-section select{padding:6px 10px;border-radius:var(--radius-sm);background:var(--bg-input);border:1px solid var(--border-subtle);color:var(--text-primary);font-size:.82rem}.tickets-list{border-right:1px solid var(--border-subtle);overflow-y:auto}.ticket-item{padding:14px;border-bottom:1px solid var(--border-subtle);cursor:pointer;transition:background var(--transition-fast)}.ticket-item:hover{background:#ffffff08}.ticket-item.selected{background:#3a77ff14;border-left:3px solid var(--accent-blue)}.ticket-item .ticket-id{font-size:.75rem;color:var(--text-dim);font-weight:600}.ticket-item .ticket-subject{font-size:.88rem;font-weight:600;margin:3px 0}.ticket-item .ticket-meta{display:flex;align-items:center;gap:6px;font-size:.78rem;color:var(--text-muted);margin-top:6px;flex-wrap:wrap}.ticket-detail{padding:20px;display:flex;flex-direction:column;overflow-y:auto}.ticket-detail-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-dim)}.ticket-detail-empty .icon{font-size:2.5rem;margin-bottom:10px;opacity:.3}.ticket-detail h3{font-size:1.1rem;font-weight:700;margin-bottom:4px}.ticket-detail .detail-meta{font-size:.82rem;color:var(--text-muted);margin-bottom:16px;display:flex;gap:12px;flex-wrap:wrap}.ticket-detail .detail-body{flex:1;font-size:.9rem;color:var(--text-secondary);line-height:1.7;white-space:pre-wrap}.ticket-replies{display:flex;flex-direction:column;gap:10px;margin-top:14px}.ticket-reply{padding:10px 12px;background:#ffffff08;border-radius:var(--radius-sm);font-size:.85rem}.ticket-reply .reply-meta{font-size:.75rem;color:var(--text-dim);margin-bottom:4px}.ticket-reply-box{margin-top:14px;display:flex;gap:8px}.ticket-reply-box textarea{flex:1;padding:10px;border-radius:var(--radius-sm);background:var(--bg-input);border:1px solid var(--border-subtle);color:var(--text-primary);resize:none;height:60px;font-size:.85rem;outline:none}.credit-group{margin-bottom:20px}.credit-group-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:#ffffff08;border:1px solid var(--border-subtle);border-radius:var(--radius-md) var(--radius-md) 0 0}.credit-group-name{font-weight:700;font-size:.95rem}.credit-group-summary{font-size:.85rem;color:var(--text-secondary)}.credit-group-summary strong{color:var(--accent-emerald)}.toggle{position:relative;width:40px;height:22px;background:#ffffff1a;border-radius:11px;cursor:pointer;transition:background var(--transition-fast);display:inline-block}.toggle:disabled{opacity:.5;cursor:not-allowed}.toggle.on{background:var(--accent-emerald)}.toggle:after{content:"";position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;transition:transform var(--transition-fast)}.toggle.on:after{transform:translate(18px)}.logo-upload{width:100px;height:100px;border-radius:var(--radius-lg);border:2px dashed var(--border-medium);display:flex;align-items:center;justify-content:center;flex-direction:column;gap:4px;color:var(--text-dim);font-size:.75rem;cursor:pointer;transition:all var(--transition-fast)}.logo-upload:hover{border-color:var(--accent-blue);color:var(--accent-blue)}.logo-upload .upload-icon{font-size:1.5rem}.staff-role-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:18px;margin-bottom:12px;display:flex;align-items:center;justify-content:space-between;transition:all var(--transition-fast);gap:12px;flex-wrap:wrap}.staff-role-card:hover{border-color:var(--border-medium);transform:translateY(-1px);box-shadow:var(--shadow-card)}.staff-role-info{display:flex;align-items:center;gap:14px}.staff-role-icon{width:42px;height:42px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:1.1rem;background:var(--accent-blue-glow);color:var(--accent-blue);flex-shrink:0}.staff-role-name{font-weight:700;font-size:1rem}.staff-role-desc{font-size:.82rem;color:var(--text-secondary);margin-top:2px}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.live-dot{width:8px;height:8px;border-radius:50%;background:var(--accent-emerald);display:inline-block;animation:pulse 2s ease-in-out infinite}.user-cell{display:flex;align-items:center;gap:10px}.user-avatar{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.78rem;color:#fff;flex-shrink:0}.service-override-row{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--border-subtle);gap:12px;flex-wrap:wrap}.service-override-row:last-child{border-bottom:none}.service-info{flex:1;min-width:160px}.service-name{font-weight:600;font-size:.9rem}.service-code{font-size:.78rem;color:var(--text-dim);font-family:monospace}.service-pricing{font-size:.82rem;color:var(--text-secondary);min-width:180px;text-align:center}.service-global-status{min-width:80px;text-align:center}.company-detail-header{display:flex;align-items:center;justify-content:space-between;padding:20px 0;margin-bottom:4px;border-bottom:1px solid var(--border-subtle);gap:16px;flex-wrap:wrap}.company-detail-header .header-left{display:flex;align-items:center;gap:14px}.company-detail-header .company-logo-lg{width:50px;height:50px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:1.3rem;color:#fff}.company-detail-header h2{font-size:1.35rem;font-weight:700}.company-detail-header .header-actions{display:flex;gap:8px}.alert-banner{padding:10px 16px;border-radius:var(--radius-sm);font-size:.85rem;margin-bottom:16px}.alert-banner.error{background:#f43f5e1f;color:#fda4af;border:1px solid rgba(244,63,94,.25)}.alert-banner.success{background:var(--accent-emerald-glow);color:var(--pill-active-text);border:1px solid rgba(16,185,129,.3)}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-primary);padding:20px}.login-card{width:380px;max-width:100%;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);padding:32px;box-shadow:var(--shadow-elevated)}.login-card .login-logo{display:flex;flex-direction:column;align-items:center;gap:10px;margin-bottom:24px}@media (max-width: 900px){.kpi-grid{grid-template-columns:repeat(2,1fr)}.chart-grid,.form-grid{grid-template-columns:1fr}.tickets-layout{grid-template-columns:1fr;height:auto}.tickets-sidebar,.tickets-list{border-right:none;border-bottom:1px solid var(--border-subtle)}.stats-drawer-grid{grid-template-columns:repeat(2,1fr)}}